Aflevering #5: Enhance The Digital Customer Experience (Eng)

In this podcast on digital acceleration, we give an inside look at Heineken and PostNL. The focus is on the digital customer experience. Technology is changing how we interact with customers and it offers new opportunities. For example, how do you use AI to improve the customer journey? This is what Lynette David, product development at Heineken talks about with our IT director Eric van Duin. Listen to this inspiring podcast about digitalization, innovation and the optimal customer experience. Also check out our website where you can read more about PostNL's digital ambition and strategy (in Dutch). www.postnl.nl/digitalisering